Shipping policy

Thank you for shopping with SheVive Hair! We are committed to providing reliable shipping options and a smooth shopping experience for our customers.

1. Order Processing

All orders are processed after payment confirmation.

Processing times may vary depending on product availability, customization requirements, and order volume.

Please note that order processing time is separate from shipping and delivery time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods & Rates

We offer both standard and express international shipping options to meet your needs.

Standard Shipping

  • Free Standard Shipping on Orders $150+

  • Orders under $150 are subject to shipping fees calculated at checkout.

  • Standard shipping includes customs clearance and applicable import duties and taxes, delivery time about 10-15 days.

  • Tracking information will be provided once your order ships.

Express Shipping — DHL & FedEx

For customers who prefer expedited delivery, we offer DHL and FedEx express shipping options.

  • Express shipping is available for an additional fee.

  • Shipping fees are calculated at checkout or confirmed before shipment.

  • Applicable import duties and taxes are included in the express shipping service.

  • Customers are responsible for handling customs clearance procedures, including providing any required documents or information.

  • Any additional customs clearance service fees or other charges not expressly included in the shipping quote may be the customer's responsibility.

Please note: Our free shipping promotion applies to eligible standard shipping orders only. DHL and FedEx express shipping are not included in this offer.

3. Customs Duties, Taxes & Clearance

We aim to make international shipping as convenient and transparent as possible.

For Standard Shipping:

Customs clearance and applicable import duties and taxes are included in the shipping service for eligible destinations. Customers are generally not required to handle routine customs clearance or pay additional import duties upon delivery for covered shipments.

For DHL & FedEx Express Shipping:

Applicable import duties and taxes are included. However, customers are responsible for completing any required customs clearance procedures and cooperating with the carrier or customs authorities.

Additional documentation, identification, or information may be required depending on the destination country's import regulations.

Any customs clearance service charges, storage fees, or other fees not covered by the shipping service may be charged separately.

4. Shipping & Delivery Times

Delivery times depend on the shipping method, destination, customs procedures, and local delivery conditions.

Estimated delivery times will be communicated where available.

Please note that delivery estimates are not guaranteed. Delays may occur due to:

  • Customs inspections or clearance procedures

  • Public holidays or peak shipping seasons

  • Weather conditions or transportation disruptions

  • Incorrect or incomplete shipping information

  • Other circumstances beyond our reasonable control

We appreciate your patience and understanding if unexpected delays occur.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and available tracking details.

Please allow some time for tracking information to become available after shipment.

If you experience difficulties tracking your package, please contact our customer support team.

6. Shipping Address & Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout.

Please double-check your name, address, postal code, phone number, and other required delivery details before placing an order.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been shipped, we cannot guarantee that address changes or delivery modifications will be possible.

If a package is delayed, returned, or cannot be delivered due to an incorrect address, failed delivery attempts, or incomplete customs documentation, additional shipping or handling charges may apply.

We will assist you in communicating with the shipping carrier whenever reasonably possible.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us promptly with your order number and relevant details.

For damaged packages, please retain the original packaging and provide clear photographs of the damage.

We will review the situation and work with the shipping carrier to investigate and determine an appropriate resolution.

8. Shipping Restrictions

Shipping services, delivery availability, and customs requirements may vary by country or region.

Certain destinations may be subject to additional shipping restrictions or import regulations.

If we are unable to ship your order to your selected destination, we will contact you to discuss available options or arrange a refund if fulfillment is not possible.

9. Contact Us

If you have any questions about shipping methods, delivery times, customs clearance, or your order, please contact SheVive Hair through our website.

Website: https://shevivehair.com

We are always happy to assist you!

Thank you for choosing SheVive Hair!