Politique de remboursement
At SheVive Hair, your satisfaction is our top priority. We want you to feel confident and beautiful with every purchase. If you are not completely satisfied with your order, we are here to help.
Please review our return and refund policy below.
1. Return Eligibility
We accept returns within 15 days of delivery.
To be eligible for a return, the item must meet the following requirements:
- The wig/hair product must be unused, unworn, unaltered, and in its original condition.
- The lace must not be cut, trimmed, bleached, tinted, or customized.
- The hair must not be washed, curled, straightened, dyed, or chemically treated.
- The product must include all original packaging, tags, accessories, and gifts (if applicable).
Due to hygiene reasons, we cannot accept returns for products that show signs of wear, alteration, or use.
2. Return Process
To request a return, please contact our customer support team at:
Email: sherry@shevivehair.com
Please include:
- Order number
- Reason for return
- Photos or videos of the product
- Any relevant details about your request
Our team will review your request and provide return instructions if your return is approved.
Please do not send items back before receiving return approval.
3. Return Shipping
Customers are responsible for return shipping costs unless the item received is:
- Incorrect product
- Damaged during delivery
- Defective due to manufacturing issues
We recommend using a trackable shipping service when returning your order. SheVive Hair is not responsible for lost return packages.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping fees (if applicable) are non-refundable.
5. Exchanges
We currently do not offer direct exchanges.
If you need a different length, texture, or style, please return your original order according to our return process and place a new order.
6. Damaged or Incorrect Items
Please contact us within 48 hours of delivery if:
- You received the wrong item
- Your product arrived damaged
- There is a quality issue with your order
Please provide clear photos or videos so our team can assist you quickly.
7. Cancellation Policy
Orders can be canceled within 24 hours after purchase.
After 24 hours, your order may already be processed or customized and cannot be canceled.
8. Customized Products
Customized wigs, including but not limited to:
- Bleached knots
- Pre-plucked hairlines
- Customized lace
- Colored wigs
- Special requests
may not be eligible for return unless there is a quality issue.
9. Contact Us
If you have any questions about your order or our return policy, please contact us:
SheVive Hair
Email: sherry@shevivehair.com
We are committed to providing high-quality human hair products and a smooth shopping experience.